WiFi Zone FAQ

  1. What is WiFi Zone?
  2. Where are the hotspots?
  3. How do I connect?
  4. What is WiFi?
  5. What is a Wireless LAN?
  6. Isn't 2.4 GHz a microwave radio frequency?
  7. What will you do with my registration details?
  8. What is a hotspot?
  9. Why is the WiFi Zone network unsecured?
  10. What happens if I abuse the network?
  11. What else can I do on the WiFi Zone network?
  12. Why can't I send e-mail?
  13. What is SMTP?
  14. Can I get a WiFi Zone e-mail account?
  15. What does it cost?
  16. How can I pay?
  17. Where do I get support?

What is WiFi Zone?

WiFi Zone is a small local company providing wireless internet access to Twizel using WiFi (IEEE 802.11b/g) technologies. With a WiFi capable device, or a Mac with Apple airport capabilities, you can connect to the Internet when in range of our hotspots. Most laptops and some desktop computers already have WiFi capability.

The WiFi Zone network is a mesh, which means its infrastructure is entirely wireless - it can be extended without the need to provide a separate Internet connection for each hotspot.


Where are the hotspots?

We have provided a map here.

We are working to roll out more hotspots, so if you own or operate a property and are interested in hosting a hotspot, please contact us:

Phone: 03 435 0779

E-mail:


How do I connect?

Most laptops and some desktop computers already have WiFi capability, so if you are in the zone all you need to get connected is a WiFi Zone account or prepaid ticket.

Click here for detailed instructions.


What is WiFi?

WiFi is an abbreviation for wireless fidelity and refers to any type of 802.11 Network, whether 802.11b, 802.11g, 802.11a, etc. The term is promulgated by the WiFi Alliance.

Any products tested and approved as WiFi Certified (a registered trademark) by the WiFi Alliance are certified as interoperable with each other, even if they are from different manufacturers. In practice, however, almost any WiFi Product using the same radio frequency (for example, 2.4 GHz for 802.11b/g, 5 GHz for 802.11a) will work with any other, even if not Wi-Fi Certified.


What is a Wireless LAN?

A wireless Local Area Network (LAN) is a group of computers connected together in the same vicinity using radio transceivers instead of wires. Wireless LANs (or WLANs for short) conforming to the IEEE 802.11b and 802.11g standards use radio frequencies in the 2.4 GHz ISM band to communicate.


Isn't 2.4 GHz a microwave radio frequency?

Yes. IEEE 802.11 uses microwave frequencies, just like some baby monitors, Bluetooth accessories for mobile phones and PDAs, and cordless telephones.

The maximum power output of a WiFi device is typically 100 mW or less. This level of output is less than one-tenth of the power output of a typical mobile phone. Also, the field strength drops off significantly with distance.


What will you do with my registration details?

We will use your email address solely for communication with you about the WiFi Zone network, and not for any other purpose. We will never pass your details on to a third party or to our advertisers.


What is a hotspot?

Hotspot is a term for a place where you can connect to a public wireless LAN.


Why is the WiFi Zone network unsecured?

The Wifi Zone network supports open public WiFi hotspots. These links show as "unsecured wireless connections" on your Windows computer. All exchanges of your WiFi Zone user name and password are encrypted with an md5 hash algorithm.

Is it safe to use your credit card over such connections? Are there any precautions to take to make your connection more secure?

When using an https:// connection through your Web browser, your personal information is protected, even on otherwise unsecure connections. This level of security is certainly strong enough to have when sending your credit card number, for example. At a public hotspot, the greater risk is usually someone situated behind you able to see the numbers you type.

Another security risk on public hotpots involves other computers also connected to this unsecured network. Network attacks can be made through them, by connecting to your computer and possibly downloading information from your hard drive. This is not possible on the WiFi Zone network as the hotspots specifically deny traffic being forwarded between client computers.

People address this latter problem on less secure networks by running a firewall programme on their computer. Firewalls guard against these incoming attackers and it is advisable to have a firewall on all Internet connections, even on dial-up. The WiFi Zone network has a strong firewall installed on every hotspot, as well as the Internet connections.


What happens if I abuse the network?

Your use of the service will be terminated, your account suspended, and other measures taken to ensure you cannot connect to the WiFi Zone network. By accessing the network, you have agreed to the WiFi Zone Acceptable Usage Policy.


What else can I do on the WiFi Zone network?

We are working hard to expand our network and provide additional services. These will include things like remote backup of files, local intranet, gaming services and community information boards.

If you have a suggestion please feel free to contact us and let us know your ideas.


Why can't I send e-mail?

All internet service providers (ISP) make SMTP servers available to their customers. Unfortunately, some of them restrict use of those servers to computers that are on their networks. So, if you have configured your laptop to use your ISP's SMTP server when you are at home, you may not be able to send e-mail using that server when you travel, since you will be accessing it from a different network, such as the WiFi Zone. We don't block SMTP, but your e-mail service provider might. If you are having problems connecting, please contact your e-mail service provider for assistance. Xtra customers might find this google search useful:
http://www.google.co.nz/search?q=xtra+secure+smtp

If you are using an e-mail client such as Outlook, and you have tried the above, but you still can't send e-mail you could try using an SMTP relay server. In your e-mail client you could try setting the outgoing e-mail server to mail.orcon.net.nz and do not require authentication.


What is SMTP?

SMTP is the Simple Mail Transfer Protocol. It is the protocol used to send outgoing e-mail on the Internet.


Can I get a WiFi Zone e-mail account?

Yes, we can provide e-mail accounts to our regular customers for an annual fee of $50.


What does it cost?

Pre-pay tickets are currently available from Shawty's Cafe, Poppies Cafe, Hunter's Cafe, and the Mountain Chalet motels.

The basic cost is $2 for 30 Minutes. You can check out other prepaid options on the services page.


How can I pay?

Prepaid services and account top-ups can be purchased online using the account management web site. You will need a credit card or a Paypal account.
myaccount.wifizone.net.nz.


Where do I get support?

If you have any questions, please contact us:

Phone: 03 435 0779

E-mail: